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Everyone even with the best of intentions can make mistakes but by dealing with them appropriately we can help to make sure that similar things do not happen again. Examples of mistakes can be adverse events, which could someone doing something, or not doing something that leads to unexpected, unintended and preventable harm, another could be down to errors where something is not done as it should have been because of bad planning or forgetting to do something that needs to be done. 

Near misses could be described as situations where an individual could have been harmed by a worker’s actions, but either by chance or the deliberate action to resolve the situation, the harm was prevented.

Incidents in the care sector relate to particular negative events, in health and social care serious incidents are described as events which need to be investigated as they caused severe harm or damage to the individual receiving care or the organisation.